Frequently Asked Questions

We love being able to use our skills to help others navigate what can often feel like a complex and challenging landscape. There's real satisfaction in simplifying that process for clients or colleagues. On top of that, we take pride in producing some of the most comprehensive and detailed construction drawings. It's a demanding part of the job, but it's also one we genuinely enjoy and excel at.

After many years at a RIBA-accredited practice and working at Senior Design and Project Manager level for contractors, we felt it was the right time to take the next step and start our own practice.WeI genuinely believe we can offer our clients a level of service rooted in experience, dedication, and a passion for thoughtful, high-quality architecture.

At Phoenix Architecture, we combine many years of post-qualification experience with a fresh, client-first approach tailored to meet the unique needs of each project. Based in Carmarthenshire, Wales and working with clients both locally and remotely, we offer a full spectrum of architectural services rooted in professionalism, technical expertise, and a passion for great design.

Whether you're planning a home extension, a bespoke new build, or a commercial development, we provide clear guidance through every stage of your project, following the RIBA Plan of Work from concept to completion. Our drawing packages are among the most comprehensive in the industry, meticulously detailed to reduce risk, improve buildability, and ensure a smooth construction process.

What sets us apart?

Depth of Experience – With a dual chartered background in both architecture and building engineering, we bring a unique blend of creative and technical skills.

End-to-End Support – From initial concept and planning applications to detailed technical drawings, building regulations, and on-site contract administration, we handle it all.

Sustainable Design – We have specialist knowledge in low-energy design, including PassivHaus and EnerPHit principles, for clients who want to build more responsibly.

Transparent, Fair Fees – We operate on a fair and open fee structure, agreed upfront and tailored to the scope of your project.

Personalised Service – As a small, client-focused practice, you’ll receive attentive, direct communication and a service that prioritises your goals and vision.

At Phoenix Architecture, we offer full remote architectural services for clients who may be located further afield or prefer a more flexible working arrangement.

Our process begins with an initial Zoom, FaceTime, or Microsoft Teams meeting, as we believe a face-to-face conversation, even virtually, helps build rapport and ensures a clear understanding of your project from the outset. From there, we can continue using video calls, or switch to phone, email, or WhatsApp, whatever works best for you.

While much of the design and coordination can be managed remotely, we still make a point of attending site in person on a monthly basis (where location and project requirements allow). This ensures that the drawing packages developed are being followed accurately and that the quality of the build meets our shared expectations.

With a mix of remote efficiency and in-person commitment, you get the best of both worlds, flexible communication and dedicated, detail-oriented service.

At Phoenix Architecture, the lessons learned from the COVID-19 pandemic have permanently improved how we work with clients. While the immediate health threat has eased, we continue to prioritise your safety, comfort, and convenience through thoughtful, modern practices:

1. Flexible, Remote-First Communication
We offer initial consultations and ongoing meetings via Zoom, Microsoft Teams, or FaceTime, allowing you to engage with us from anywhere. This reduces unnecessary travel, saves time, and allows for more efficient decision-making.

2. Safe and Thoughtful Site Visits
Site visits are scheduled based on project needs and include health-conscious protocols where appropriate. We aim to visit sites regularly, typically monthly, to ensure work aligns with our drawing packages and maintains the high standards you expect.

3. Hybrid Working Model
Our practice operates in a flexible, hybrid format, allowing us to balance in-person and remote work effectively. This enables us to serve clients across South and West Wales and beyond—without compromising quality or responsiveness.

4. Digital Documentation and Approvals
All drawings, specifications, and approvals are activly managed digitally where possible, reducing physical paperwork and streamlining collaboration. Clients can review and sign off on designs from the comfort of their own homes or offices.

5. Health-Conscious Design Principles
We also integrate wellness-focused design where relevant, enhancing natural ventilation, light, and indoor air quality, principles that gained prominence during the pandemic and remain important in 2025.