Privacy Policy

Effective Date: 23 May 2025

At Phoenix Architecture ("we", "us", or "our"), we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the UK General Data Protection Regulation (UK GDPR), the Data Protection Act 2018, and other applicable privacy laws.

1. Who We Are

Phoenix Architecture is a UK-based architectural practice offering architectural and technical design services. We are based in Carmarthenshire, Wales, and serve clients locally and across the UK.

If you have any questions about this policy or how we handle your data, please contact us:

• Email: office@phoenix-architecture.co.uk
• Phone: 07495 524 445

2. Information We Collect

We may collect and process the following types of personal data:

• Identity Data – your name, title, and date of birth
• Contact Data – address, email address, phone numbers
• Project Data – property addresses, planning details, design preferences
• Financial Data – payment details, invoices, and billing records
• Technical Data – IP address, browser type, and usage data from our website
• Communications – correspondence, call notes, and client feedback

We do not knowingly collect or process sensitive personal data unless it is essential and you have provided explicit consent.

3. How We Collect Your Data

We collect your data in several ways:

• When you contact us directly (via phone, email, website form, or in person)
• When you engage our architectural services
• Through the use of our website (including any cookies or analytics tools)
• From third parties, such as consultants, contractors, or public records

4. How We Use Your Data

We use your personal data to:

• Provide architectural and consultancy services
• Respond to your enquiries and manage communication
• Prepare and submit planning and technical documentation
• Manage contracts, billing, and payments
• Meet legal or regulatory requirements
• Improve our website and services

We process your data only when we have a lawful basis—such as fulfilling a contract, complying with a legal duty, or when you have given consent.

5. Data Sharing

We may share your information with trusted third parties, including:

• Contractors, consultants, and suppliers involved in your project
• Local authorities or regulatory bodies (e.g. planning departments)
• Professional advisors (e.g. accountants, legal representatives)
• Cloud and IT service providers

All third parties are required to handle your data securely and in accordance with data protection laws.

6. Data Retention

We keep your personal data only for as long as necessary for the purposes it was collected. Generally, this will be 6 to 12 years, depending on legal, contractual, or warranty obligations.

7. Your Rights

You have the following rights under UK data protection law:

• To access your personal data
• To correct inaccurate or incomplete data
• To request deletion of your data (where applicable)
• To restrict or object to how we process your data
• To transfer your data to another service provider
• To withdraw your consent at any time, where processing is based on consent

To exercise any of your rights, please contact us at office@phoenix-architecture.co.uk.

8. Data Security

We take data security seriously and have implemented appropriate technical and organisational measures to protect your personal information from loss, misuse, or unauthorised access.

9. Cookies and Website Usage

If we use cookies or analytics tools on our website, you will be informed via a cookie banner. Full details will be available in our Cookie Policy.

10. Changes to This Policy

We may update this Privacy Policy occasionally to reflect legal, operational, or service changes. The most current version will always be available on our website, and we encourage you to review it regularly.

Phoenix Architecture
Burryport, Carmarthenshire, Wales
📧 office@phoenix-architecture.co.uk
📞 07495 524 445